Terms and Conditions

This website, https://lanuvo.co.uk (the “Site”), is owned and operated by NeoTrade Global Limited, trading under the brand name Lanuvo (“we,” “us,” or “our”). This document sets out the terms and conditions that govern your use of the Site and your purchase of products through it.

Acceptance of Terms
By accessing or using the Site, you agree to be bound by these Terms and Conditions. If you do not agree, you must refrain from using the Site. We may update or amend these Terms from time to time, and your continued use of the Site after any changes constitutes your acceptance of the revised Terms.

Article 1 – Definitions
In these Terms and Conditions, the following definitions apply:

Customer: Any individual or legal entity placing an order through the Site.

Parties: Refers collectively to Lanuvo and the Customer.

Consumer: A Customer acting for personal purposes only, outside of their trade, business, craft, or profession.

Cookie: A small piece of data stored on your device by a website through your web browser. Cookies help identify your browser, enable analytics, and remember certain preferences, in line with our Privacy Policy and applicable data protection laws.

Return Period: The time frame in which a Consumer can return an order for a refund or exchange.

Return & Refund Policy: The rules and process for returning products, as outlined on our Return & Refund Policy page.

Website: Refers to the online store operated at https://lanuvo.co.uk.

Device: Any internet-connected device, such as a phone, tablet, or computer, used to visit the Website and use our services.

Terms and Conditions: These Terms and Conditions, which govern the use of the Site and the purchase of products.

Article 2 – Identity of the Company

Article 3 – Applicability of Terms and Conditions

  • These Terms and Conditions apply to all quotations, offers, activities, orders, contracts, and deliveries of products or services provided by Lanuvo.
  • Any deviations from these Terms are only valid if agreed to in writing by both Lanuvo and the Customer.
  • The Customer’s own terms and conditions, or those of any third party, do not apply unless expressly accepted in writing by Lanuvo.

Article 4 – Privacy Policy

  • We value your privacy and are committed to protecting your personal data. Our Privacy Policy explains in detail how we collect, use, store, and protect your information. We encourage you to review this policy carefully.
  • By using our website and services, you agree to the processing of your personal data in accordance with our Privacy Policy.

Article 5 – Prices

  • All prices listed on Lanuvo are in GBP (£) and include VAT and shipping costs, unless stated otherwise.
  • We offer free shipping on all orders, unless specified differently at the time of purchase.
  • We reserve the right to adjust the prices of our products at any time, whether on our website or through other communications. If there is an increase in the cost of products or their components that could not have been reasonably foreseen at the time of the offer or order confirmation, this may result in a price adjustment.
  • If such a price increase occurs, customers have the right to cancel their order, unless the price change is required by law or regulation.

Article 6 – Payments and Payment Terms

  • All orders must be paid in full at the time of checkout.
  • We accept the following payment methods: Visa, Mastercard, American Express, Google Pay, and Apple Pay.
  • Orders will only be processed and shipped once full payment has been received.
  • All transactions are processed securely through trusted, PCI-compliant payment providers. We do not store your payment details.
  • For more details, please refer to our Payment Policy.

Article 7 – Samples and Product Images

  • Any product samples, images, or models provided by Lanuvo are intended solely as a visual or illustrative representation of the product type.
  • While we make every effort to ensure our product descriptions and images are accurate, the actual product may vary slightly in colour, size, or details due to factors such as manufacturing processes, lighting, and screen display settings.
  • No additional rights can be derived from samples, images, or models, unless it has been expressly agreed in writing that the delivered products will match the provided sample or model exactly.

Article 8 – Order Cancellation

  • Customers may cancel their order within 12 hours of placing it by contacting our customer service.
  • After this period, the order will already be in processing and cannot be cancelled.
  • If you still wish to cancel after the 12-hour window, you may wait for the package to arrive and then return it in line with our Return & Refund Policy.

Article 9 – Right to Return

  • You can return your order within 30 days after delivery, in accordance to our Return & Refund Policy.
  • Returned products must be in their original condition and packaging, and include all accessories. You may open the product to inspect it, but must not be used beyond what is necessary to determine whether you wish to keep it.
  • To start a return, please contact us within the 30-day return window.
  • If you fail to notify us within the 30-day period or do not return the product within the required time, the purchase will be considered final.

Article 10 – Return Costs and Refunds

  • Customers are responsible for the cost of returning items, unless the item is defective or damaged upon arrival. In such cases, we will cover the return shipping costs.
  • Refunds will be issued within 7 business days after we have received and approved your return.
  • Refunds will be made to the original payment method.

Article 11 – Exceptions to the Right to Cancel or Return
The right to cancel or return does not apply to:

  • Products that are no longer in their original condition or packaging.
  • Hygiene-sensitive products (such as undergarments) are non-returnable, unless defective or unopened and unused.
  • Custom or personalized items.

Article 12 – Delivery
We process and ship orders with care, following the procedures outlined in our Shipping Policy.

  • Orders are shipped to the delivery address provided at checkout.
  • We currently only ship orders to addresses within the United Kingdom.
  • Orders are typically processed within 1–2 business days (Monday to Friday).
  • Once processed, delivery usually takes 5–7 business days (Monday to Friday).
  • The estimated total delivery time is 6–9 business days from the date of order, including processing and transit.
  • While we aim to deliver within the stated timeframes, delays may occur due to factors beyond our control such as weather conditions, customs inspections, or carrier disruptions.

Article 13 - Shipping costs

  • We offer free shipping on all orders, with no additional shipping costs.

Article 14 – Personal Data
We collect and process certain personal information to provide and improve our services. This may include:

  • Personal Identification Information such as your name, email address, postal address, and phone number.
  • Non-Personal Identification Information such as browser type, device type, IP address, pages visited, and time spent on the site.

We only collect personal data when you voluntarily provide it, for example when you:

  • Create an account
  • Place an order
  • Subscribe to our newsletter
  • Contact our customer service team

Your personal data will be handled in accordance with our Privacy Policy, which explains in detail how your information is collected, used, and protected.

Article 15 – Cookies
Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and understand user behavior.

Types of cookies we use:

  • Essential cookies: Required for the website to function properly.
  • Performance cookies: Used to understand how visitors interact with our website, so we can improve our services.
  • Functionality cookies: Remember your preferences to provide a more personalized experience.

You can manage or disable cookies in your browser settings. However, please note that disabling certain cookies may affect the functionality of our website.

For more information, please refer to our Privacy Policy.

Article 16 – Links to Other Websites

  • Our website may include links to third-party websites that are not operated or controlled by Lanuvo.
  • These Terms and Conditions apply only to our services and do not cover third-party websites.
  • We are not responsible for the content, accuracy, policies, or opinions expressed on any external websites.
  • We do not investigate, monitor, or verify the accuracy or completeness of any information found on third-party websites.
  • When you click a link to access another website, our Terms and Conditions no longer apply. Your use of that website is governed by its own terms and policies.
  • Third-party websites may use their own cookies or tracking technologies to collect information about you, which we do not control.

Article 17 – Notice of Default

  • If the customer believes that Lanuvo has failed to fulfill its obligations under the agreement, the customer must notify Lanuvo of this in writing.
  • It is the customer’s responsibility to ensure that such notice reaches Lanuvo in a timely manner

Article 18 – Customer Liability

  • If Lanuvo enters into an agreement with multiple customers, each customer is individually and jointly responsible for fully fulfilling all obligations arising from that agreement.

Article 19 – Liability of Lanuvo

  • Lanuvo is only liable for direct damages suffered by the customer if such damages are the direct result of intent or deliberate recklessness on the part of Lanuvo.
  • Liability is limited to damages directly related to the execution of the agreement.
  • Lanuvo is not liable for indirect damages, including but not limited to consequential damages, loss of profits, or damages to third parties.
  • Images, photographs, colors, drawings, and descriptions on the website or in catalogues are for illustrative purposes only and shall not give rise to any claim for compensation, cancellation of the agreement, or suspension of obligations.

Article 20 – Termination of the Agreement

  • The customer may terminate the agreement if Lanuvo fails to fulfill its obligations, unless such failure, given its specific nature or minor significance, does not reasonably justify termination.
  • If Lanuvo is still able to meet its obligations, termination may only occur after the customer has provided written notice of default and allowed a reasonable period for compliance.
  • Lanuvo reserves the right to terminate the agreement if the customer fails to fully or promptly meet their obligations under the agreement, or if Lanuvo has reasonable grounds to believe the customer will not fulfil these obligations.

Article 21 – Amendment of the Agreement

  • If changes are required for the execution of an existing agreement, both the customer and Lanuvo may amend the agreement by mutual consent.

Article 22 – Amendment of Terms and Conditions

  • Lanuvo may make changes to these terms and conditions.
  • Minor amendments may be implemented without prior notice.
  • Significant amendments will be communicated to customers in advance wherever possible.
  • If a customer does not agree with significant amendments, they may terminate the related agreement.

Article 23 – Governing Law

  • These Terms and Conditions are governed by and interpreted in accordance with the laws of Hong Kong, where NeoTrade Global Limited is registered. However, for customers located in the United Kingdom, mandatory consumer protection laws of the United Kingdom will also apply.

Article 24 – Disputes

  • We aim to resolve any complaints or disputes amicably.
  • If a dispute cannot be resolved informally, it will be subject to the jurisdiction of the courts of Hong Kong, where NeoTrade Global Limited is registered. However, for customers located in the United Kingdom, you may also bring claims before the competent courts of the United Kingdom, in line with mandatory consumer protection laws.

Article 25 – UK Tax and Payment Data Reporting

  • Under UK tax regulations effective from 2024, digital platforms and payment service providers must collect and report certain transaction details to His Majesty’s Revenue & Customs (HMRC).
  • This requirement is intended to improve tax transparency and ensure compliance with applicable laws.
  • By completing a purchase on our website, you acknowledge that relevant transaction data may be processed by our payment service providers and, where legally required, shared with HMRC.

Article 26 – Contact Information
For any questions, concerns, or requests regarding these Terms and Conditions or our services, you can reach us using the following details:

Customer Service Hours:

  • Monday – Friday: 9:00 a.m. – 5:00 p.m.
  • Saturday – Sunday: 9:00 a.m. – 1:00 p.m.

Estimated Response Time: Within 24 hours

Free Shipping

We offer free shipping on all orders.

30-Day Returns

Returns are accepted within 30 days after delivery.

Secure Payments

All transactions are encrypted and processed securely.