Privacy Policy

This website is operated by Lanuvo. Throughout the site, the terms “we,” “us,” or “our” refer to Lanuvo.

This Privacy Policy explains how we collect, use, protect, and share your personal information when you interact with our website and services. By using and accessing our website and services, you agree to the practices described in this Privacy Policy.

Information We Collect

a) Information You Provide To Us
We collect personal information when you:

  • Place an order on our Site
  • Create an account
  • Subscribe to our newsletter
  • Contact our customer service team

This may include:

  • Full name
  • Email address
  • Billing and shipping address
  • Phone number
  • Order details and communication history

Payment information is processed securely by our trusted payment service providers. We do not store or have direct access to your full payment details.

b) Information Collected Automatically
When you use our Site, we automatically collect certain information through cookies, log files, pixels, and similar tracking technologies. This may include:

  • Device and browser type
  • IP address and approximate location
  • Usage data such as pages visited, clicks, and time spent
  • Order activity and checkout behavior

These technologies help us operate and improve our Site, understand user interactions, and provide a more personalized shopping experience. For more details about the cookies and technologies we use, and to manage your preferences, please review our Cookie Policy.

c) Information From Third Parties
We may also receive information from trusted third parties, such as:

  • Payment processors (e.g., confirmation of successful payment)
  • Logistics and delivery providers (e.g., tracking updates)
  • Marketing and analytics partners (e.g., Google, Meta, Shopify tools)

How We Use Your Personal Information
We process your personal information for the following purposes:

Providing Products and Services
We use your information to process and deliver orders, arrange shipping, handle returns, create and manage your account, and communicate about transactions.

Marketing, Advertising and Retargeting
We use your personal information for promotional purposes, such as sending newsletters and offers, and displaying ads on our Site and third-party platforms. This includes dynamic remarketing and retargeting campaigns, where advertisements are tailored to you based on your browsing history, shopping cart activity, or past purchases. These activities rely on cookies and similar technologies, as explained in our Cookie Policy. You can manage your preferences at any time. You can also opt out of receiving marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

Profiling and Personalization
We may analyze your interactions with our Site and use profiling to improve your shopping experience, show you relevant content, and recommend products. This helps us ensure our communications and advertisements are more relevant to your interests.

Security and Fraud Prevention
We use your information to prevent fraudulent transactions, protect against unauthorized access, and ensure compliance with applicable laws.

Customer Support and Communication
We use your details to respond to inquiries, provide service updates, and manage customer service efficiently.

Improvement of Services
We analyze behavior and feedback to optimize our products, improve website performance, and enhance the overall user experience.

Legal Obligations
We may process your data to comply with tax, accounting, and consumer protection laws, or respond to lawful requests from authorities.

Cookies & Tracking Technologies

What Are Cookies
Cookies are small text files stored on your device when you visit a website. They help remember your preferences, improve your browsing experience, and gather analytical data about website usage.

Cookie Banner & Consent
When you first visit our Site, you will see a cookie banner asking for your consent. This allows you to accept or manage your cookie preferences in line with UK GDPR requirements.

How We Use Cookies
We use cookies to:

  • Enable essential website functions, such as adding items to your cart and processing checkout
  • Analyse site performance and usage through anonymised analytics
  • Store your preferences, such as language and currency
  • Improve the functionality and user experience of the Site

Managing Cookies
You can control, disable, or delete cookies through your browser settings. Please be aware that disabling certain cookies may affect the functionality and performance of our Site. For detailed information about the types of cookies we use and how to manage your preferences, please refer to our Cookie Policy.

Legal Basis for Processing

  • Contract: to process and deliver your orders.
  • Legal obligation: to comply with tax and accounting laws.
  • Consent: when you sign up for our newsletter, marketing communications, or when we use cookies for advertising, retargeting, and personalization.
  • Legitimate interests: to improve our website, prevent fraud, and enhance overall service quality.

Data Sharing

We do not sell your personal information. We only share it where necessary and lawful:

  • Payment processors to complete transactions
  • Delivery and logistics providers to ship your order
  • Marketing and analytics partners to run campaigns and improve performance
  • IT service providers who maintain our website
  • Legal authorities if required by law

All third parties are bound by contractual obligations to handle your data securely and in line with applicable laws.

Security of Your Information

We implement technical, organizational, and physical safeguards to protect your personal information, including:

  • SSL encryption for online transactions
  • Restricted access to data on a need-to-know basis
  • Regular monitoring of systems for vulnerabilities
  • Contractual requirements for third-party service providers

While we take steps to protect your data, no system is 100% secure.

International Data Transfers

As Lanuvo is based in Hong Kong, your personal information may be transferred to and stored in countries outside of the United Kingdom or the European Economic Area (EEA). Whenever such transfers occur, we take all necessary steps to ensure your information remains protected and handled in accordance with applicable data protection laws.

We rely on recognized safeguards such as:

  • Standard Contractual Clauses (SCCs) approved by the European Commission or the UK authorities.
  • Adequacy decisions where the destination country has been deemed to provide an adequate level of protection.
  • Additional technical and organizational measures to secure your data against unauthorized access, loss, or misuse.

By using our Services, you acknowledge that your personal information may be transferred to jurisdictions outside of your home country, but always with protections designed to safeguard your rights and privacy.

Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill the purposes described in this Policy
  • Comply with legal and accounting obligations
  • Resolve disputes and enforce agreements

Order and account data is typically stored for up to 6 years (depending on jurisdiction). After this period, data is securely deleted or anonymized.

Your Rights and Choices

Depending on your location, you may have the following rights under data protection laws (such as GDPR):

  • Right of Access: to know what data we hold about you
  • Right to Rectification: to correct inaccurate or incomplete data
  • Right to Erasure (“Right to be Forgotten”)
  • Right to Restrict Processing: to limit how your data is used
  • Right to Data Portability: to receive your data in a usable format
  • Right to Object: to object to processing, including direct marketing
  • Withdrawal of Consent: to withdraw consent at any time where processing is based on consent

You can exercise your rights by contacting us (see “Contact” section below). We may request proof of identity before fulfilling your request.

Children's Data

Our Services are not intended for individuals under 18 years old. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete it.

Complaints

We are committed to handling your personal information responsibly. If you have any complaints or concerns about how we process your data, we encourage you to contact us first using the details provided in this Privacy Policy. We will do our best to resolve the matter promptly.

If you are not satisfied with our response, you may have the right—depending on your place of residence—to appeal our decision or to lodge a complaint with your local data protection authority. In the United Kingdom, this is the Information Commissioner’s Office (ICO). In the European Union, you can contact the data protection authority in your country of residence.

Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our Site. Where required by law, we will inform you of significant changes before they take effect.

Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, you can reach us at:

Email: info@lanuvo.co.uk
Phone: +44 20 3807 5415

We try to answer your email within 24 hours.

Customer Service Hours (GMT, London time):
Mon – Fri: 9:00 a.m. – 5:00 p.m.
Sat – Sun: 9:00 a.m. – 1:00 p.m.