• We process all orders within 1–2 business days (Monday–Friday).
  
• Transit time with our carriers is typically 5–7 business days (Monday–Friday).
  
• The estimated total delivery time is therefore 6–9 business days from the date your order is placed.

For full details, please refer to our Shipping Policy.

Yes, all orders are shipped free of charge with tracking provided.

At the moment, we only ship within the United Kingdom. All orders are shipped free of charge and include tracking. For more details about processing times, delivery estimates, and shipping policies, please visit our Shipping Policy.

Once your order has been shipped, you will receive an email with the shipping details and your tracking number. You can also track your shipment directly on our website through the Track Your Order page.

We offer a 30-day return window, which means you have 30 days after delivery to return your order. For full details on conditions and how to start a return, please refer to our Return & Refund Policy.

Refunds are processed within 7 business days after we have received and inspected your return. We will notify you by email once your refund has been approved. The funds will then be credited to your original payment method. Please note that your bank or card provider may require additional time to make the funds available.

Because we process orders quickly, changes or cancellations must be requested within 12 hours of placing your order. After this period, your order will already be in processing and can no longer be changed or cancelled. Once you have received your order, you can still return it within 30 days in line with our Return & Refund Policy. If you need assistance, please contact our customer service team.

We accept the following secure payment methods:

• Credit and debit cards (Visa, MasterCard, American Express)
• Google Pay
• Apple Pay

Yes. All payments are processed through PCI-compliant providers with SSL encryption. Your payment details are never stored on our servers, ensuring your transaction is secure from start to finish.

You’ll receive an order confirmation email immediately after placing your order. If you don’t see it in your inbox, please check your spam folder or contact our support team.

Your order number is included in the confirmation email you received after placing your order. If you can’t find it, please check your spam folder or contact our customer service team for assistance.

We aim to reply to all inquiries within 24 hours. Our customer service hours are:

• Monday – Friday: 9:00 a.m. – 5:00 p.m.
• Saturday – Sunday: 9:00 a.m. – 1:00 p.m.

If your order arrives damaged or with a missing item, please contact us as soon as possible after delivery. Provide your order number along with clear photos or details of the issue, and our support team will arrange a replacement or refund, in line with our Shipping Policy and Return & Refund Policy.