Privacy Policy

This website, https://lanuvo.co.uk (the “Site”), is owned and operated by NeoTrade Global Limited, trading under the brand name Lanuvo (“we,” “us,” or “our”). The Site provides online shopping services to customers in the United Kingdom.

This Privacy Policy explains how we collect, use, protect, and share your personal information when you interact with our website and services.

Information We Collect

We collect two types of information:

a) Personal Information You Provide
We may collect personal information when you:

Place an order on our Site
Create an account
Subscribe to our newsletter
Contact our customer service team

This may include:

Full name
Email address
Billing and shipping address
Phone number

Payment information is processed securely by our trusted payment service providers. We do not store or have direct access to your payment details.

b) Information Collected Automatically
When you use our Site, we may collect non-personal information such as:

IP address
Browser type and version
Device type and operating system
Pages visited, time spent, and referring websites

Cookies & Tracking Technologies

What Are Cookies
Cookies are small text files stored on your device when you visit a website. They help remember your preferences, improve your browsing experience, and gather analytical data about website usage.

Cookie Banner & Consent
When you first visit our Site, you will see a cookie banner asking for your consent. This allows you to accept or manage your cookie preferences in line with UK GDPR requirements.

How We Use Cookies
We use cookies to:

Enable essential website functions, such as adding items to your cart and processing checkout
Analyse site performance and usage through anonymised analytics
Store your preferences, such as language and currency
Improve the functionality and user experience of the Site

Managing Cookies
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may limit the functionality of our Site.

Legal Basis for Processing

Contract: to process and deliver your orders.
Legal obligation: to comply with tax and accounting laws.
Consent: when you sign up for our newsletter or marketing emails.
Legitimate interests: to improve our website and prevent fraud.

How We Use Your Information

We may use the information we collect to:

Process and fulfill your orders
Provide customer support
Communicate with you about your orders or account
Send marketing emails (only with your consent)
Improve and personalise our website and services
Comply with legal obligations

Data Sharing

We do not sell or rent your personal data. However, we may share it with:

Payment processors to complete transactions
Delivery and logistics providers to ship your order
IT service providers who maintain our website
Legal authorities if required by law

Data Security

We use technical and organizational measures to protect your data, including encryption (SSL) during transmission. However, no online service can be guaranteed to be 100% secure.

International Data Transfers

As NeoTrade Global Limited is based in Hong Kong, your data may be transferred and stored outside the United Kingdom or the European Economic Area (EEA). We ensure appropriate safeguards are in place to protect your information, in line with UK GDPR requirements.

Data Retention

We keep your personal data only as long as necessary to:

Fulfill your orders and provide customer service
Comply with legal, tax, and accounting requirements, including retaining order and transaction data for 6 years in line with UK regulations.

Your Rights

You have the right to:

Request access to your personal data
Correct inaccurate information
Request deletion of your data (unless retention is legally required)
Withdraw consent for marketing communications
Lodge a complaint with the Information Commissioner’s Office (ICO) in the United Kingdom

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our Site, and significant changes will be notified to you where required by law.

Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, you can reach us at:

Shop Name: Lanuvo
Company Name: NeoTrade Global Limited
Company Address: Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, 999077, Hong Kong
Company Registration Number: 77736955
Contact Form: https://lanuvo.co.uk/pages/contact
Email: info@lanuvo.co.uk
Phone: +44 20 3807 5415

Customer Service Hours:
Monday – Friday: 9:00 a.m. – 5:00 p.m.
Saturday – Sunday: 9:00 a.m. – 1:00 p.m.

Estimated Response Time: Within 24 hours