Payment Policy

Accepted Payment Methods

Credit and debit cards (Visa, MasterCard, American Express)
Google Pay
Apple Pay

Payment Processing

All payments are processed in GBP (£).
The total amount payable is displayed at checkout before you confirm your order.
Payment must be made in full at the time of purchase.

Secure Transactions
Your payment information is processed securely. We use SSL encryption and PCI-compliant payment providers to protect your personal and financial details. We do not store your payment information.

Order Confirmation
Once your payment is completed, you will receive an order confirmation email with your order details.

No Hidden Fees
The price shown at checkout is the final amount you pay. No additional fees are charged for payment processing.

Refunds
Refunds are always issued to the original payment method used for the purchase. Refund processing details are outlined in our Return & Refund Policy.

Questions About Payments
If you have any questions regarding payments, please contact us at:

Shop Name: Lanuvo
Company Name: NeoTrade Global Limited
Company Address: Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, 999077, Hong Kong
Company Registration Number: 77736955
Contact Form: https://lanuvo.co.uk/pages/contact
Email: info@lanuvo.co.uk
Phone: +44 20 3807 5415

Customer Service Hours:
Monday – Friday: 9:00 a.m. – 5:00 p.m.
Saturday – Sunday: 9:00 a.m. – 1:00 p.m.

Estimated Response Time: Within 24 hours